| Q: I don't have any idea what my login information is. |
| A: If you can't remember your login information, use the Account Lookup. If you would like assistance on how to use the account lookup click here to view online help. |
| Q: I can't remember if I have an account. |
| A: Do not create a new account until you are sure you don't have one. Use the Account Lookup to see if you have an account. |
| Q: I'm trying to create a new account but my school is not listed. |
| A: If your school is not listed please email tech support at edtechprofile@truenorthlogic.org. Please tell us if your school is private or public and the county and district (if applicable) it is located in. |
| Q: What is my id number? |
| A: Your id number is NOT your employee number. Your id number is a 4 digit number you created when you set up your account. Often this number will be the last 4 digits of your social security number. |
| Q: If I can't remember my login information should I create a new account? |
| A: If you can't remember your login information DO NOT create a new account. You may loose important information from your previous account or retake assessments/surveys that are already done. |
| Q: I've moved schools. Should I create a new account? |
| A: If you have moved schools DO NOT create a new account. You can update your current account to be associated with your current school. |
| Q: I created two accounts. What should I do? |
| A: If you created a second account you will need to contact tech support by email at edtechprofile@truenorthlogic.org or 1-866-422-6252 ext. 5 to join your accounts. |
| Q: I used the account lookup but I don't know the answer to my clue question or it says I don't have a clue question. |
| A: If you don't have a clue question or don't know the answer, you can request that your account information be emailed to you by using the account information request. Your email address must match the email you used when you created your account. If your email doesn't match or you didn't enter an email address when you set up your account someone will contact you within 24 hours with your information. Click here to learn more. |
| Q: I used the account lookup but I didn't get an email and I need my password now. |
| A: There are several reasons you may not get your account information emailed to you. Your spam filters may block the email or the email you entered did not match the email on your account. If you need your password immediately you will need to contact tech support by email at edtechprofile@truenorthlogic.org or 1-866-422-6252 ext. 5, otherwise please allow 24 hours for someone to contact you. |
| Q: Who do I contact if I have questions about EdTechProfile? |
| A: There are several ways to get help. If you have questions about how your site can use EdTechProfile visit How do I get help? to determine who you should contact. |
| Q: How private is my assessment data and results? |
| A: All individual user assessment and survey data is private. The only way that your site or district administrator can see your data is if you choose to print it out and give it to them. In addition, all charts and reports for a school or district contain the aggregate results for all staff, not the results by individual. It is important to note that if your account was created for you by someone else, whoever created your account could login as you to view your data since they know your 4 Digit ID and Password. If this was done for you, it is recommended that login and edit your 4 Digit ID and Password to ensure your data is private. |
| Q: What is the assessment or survey data used for? |
| A: The aggregate results of the Technology Proficiency Assessment and the Technology Use Survey are used to help plan, monitor, and evaluate technology professional development programs. This may apply to your site or district's training program, or it may be used by a technology professional development provider, such as the California Technology Assistance Project (CTAP), your local County Office of Education, or California State University system's Education Technology Professional Development Program (EDTPD). For some state and federal technology grant programs the data is used as a monitoring and evaluation tool. In addition, the data is used at the state level to justify the need for technology professional development funding. |
